Welcome to Healey Dell Garden Centre Limited (“we,” “us,” or “our”). This Shipping and Delivery Policy provides essential information about how we handle the shipping and delivery of products purchased through our website [healeydellgardencentre.co.uk] (“Website”). Please review this policy carefully before placing your order.
Shipping Address
We will ship your order to the address you provide during the checkout process. Please ensure that you provide precise and complete shipping information, including the recipient’s name and a valid delivery address. It is important to note that certain items cannot be delivered to flats due to height restrictions. If you order items that exceed the building entrance’s height limit (e.g., tall trees that won’t fit in the lift), kindly accept the item at the delivery building’s entrance.
We kindly request that you take responsibility when placing your order to ensure that you either accept the item at the entrance or refrain from ordering items that do not fit within your building. We appreciate your cooperation and understanding in this matter.
Shipping Methods and Costs
To ensure the safe transit of plants in optimal condition, we exclusively offer a priority shipping service. This approach minimizes the time your plants spend in transit, guaranteeing their freshness upon arrival. Shipping costs will be calculated based on the size and weight of your order and will be clearly displayed at the checkout.
Shipping Rate for Large Plants
Please note that a higher shipping rate applies to larger plants, including tall trees. This rate will be prominently displayed at the checkout to ensure complete transparency.
Free Delivery
We are pleased to offer free delivery for orders that exceed a specified minimum purchase amount. This threshold for qualifying for free delivery will be clearly communicated on our Website and during the checkout process. Please note that we reserve the right to modify this minimum purchase amount for free delivery at our discretion. Please be aware that certain oversized items may not qualify for complimentary shipping.
We believe that this offering provides added value to our valued customers and enhances your shopping experience with us.
International Delivery
At this time, we regret to inform you that we do not offer international delivery services. We only deliver within the United Kingdom (UK).
Order Tracking
Once your order has been dispatched, you can anticipate its arrival on the next working day. We will also provide you with tracking information, enabling you to monitor your delivery’s progress.
Contact Us
Should you have any questions or concerns regarding our Shipping and Delivery Policy or require assistance with your order’s status, please do not hesitate to contact us:
This Shipping and Delivery Policy may be updated periodically to accommodate changes in our shipping processes or for other operational, legal, or regulatory reasons. Any revisions will be denoted by the date provided at the top of this page.